Terms of Sale

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

Our Site, www.thewellbeingrevolution.co.uk, is owned and operated by The Wellbeing Revolution, a limited company registered in the UK under 2341493698, whose registered address is 4 Burn O’Need Way, Catrine, Mauchline, East Ayrshire, Scotland, UK, KA5 6EP.

1. Access to Our Site is free of charge.
2. It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3. Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Use of Our Site is subject to our Website Terms of Use.  Please ensure that you have read them carefully and that you understand them.

Consumers may only purchase Services through Our Site if they are at least 16 years of age.

These Terms of Sale do not apply to customers purchasing Services in the course of business. 

1. We offer pre-recorded guided meditation and relaxation classes via the Namastream platform. Videos are uploaded to Vimeo and then to Namastream. Also, we offer live wellbeing coaching sessions via Microsoft Teams, which is a virtual meeting platform.
2. We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.
3. We neither represent nor warrant that all Services will be available at all times and cannot necessarily confirm availability until confirming your Order.  Availability indications may not be provided on Our Site.
4. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  Changes in price will not affect any Order that you have already placed.
5. All prices are checked by Us when We process your Order.  In the unlikely event that We have shown incorrect pricing information, We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed.  We will give you the option to purchase the Services at the correct price or to cancel your Order (or the affected part thereof).
6. The ordering process and payment will take place on www.namastream.com

1. Our Site will direct you to www.namastream.com which will guide you through the ordering process. Before submitting your Order to Us you will be given the opportunity to review your Order and amend any errors. Please ensure that you have checked your Order carefully before submitting it.
2. By paying for the service(s) on Namastream, you agree to an instant download of the service that is being sold. Please see clause 10, which sets out the manner in which you will lose your fourteen day right to cancel.
3. Once a payment has been made on Namastream, an Order Confirmation will be sent and it shall contain the following information:
   1. Confirmation of the Services ordered including full details of the main characteristics of those Services;
   2. Fully itemised pricing for the Services ordered including, where appropriate, taxes and other additional charges;
4. One the payment has been processed by namastream.com, the service will be delivered to you.
5. If you change your Order, We will confirm all agreed changes in writing.
6. If you change your mind, you may cancel your Order or the Contract before or after We begin providing the Services subject to these Terms of Sale. For details of your cancellation rights, please refer to Clauses 10 and 11.
7. We may cancel your Order at any time before We begin providing the Services in the following circumstances:
   1. The required personnel and/or required materials necessary for the provision of the Services are not available; or
   2. An event outside of Our control continues for more than 14 days (please refer to Clause 16 for events outside of Our control).

1. Payment for the Services shall take place on www.namastream.com. Please read their terms and condition at https://www.heymarvelous.com/terms
2. No interest will accrue while such a dispute is ongoing.

1. We will provide the Services with reasonable skill and care, consistent with best practices and standards in guided mediations and life coaching.
2. We will continue providing the Services until the estimated completion date set out in the Order Confirmation.
3. We will make every reasonable effort to provide the Services in a timely manner.  We cannot, however, be held responsible for any delays if an event outside of Our control occurs.  Please refer to Clause 16 for events outside of Our control.
4. If the information you provide or the action you take is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result.  If additional work is required from Us to correct or compensate for a mistake made as a result of delayed, incomplete or otherwise incorrect information or action that you have provided or taken, We may charge you a reasonable additional sum for that work.
5. In certain circumstances, for example where there is a delay in you sending Us information, We may suspend the Services (and will inform you of that suspension by email).
6. In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt the Services to resolve the issue.  Unless the issue is an emergency that requires immediate action We will inform you in advance by email before suspending or interrupting the Services.
7. If you do not pay Us for the Services as required by Clause 9, We may suspend the Services until you have paid any and all outstanding sums due.  If this happens, we will inform you by email.  This does not affect Our right to charge you interest on any overdue sums.

1. If you are a consumer, you normally have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.  However, because the service We offer is digital and instantaneous, you do not have a fourteen day right to cancel.
2. The download process will begin as soon as you make the payment so please make sure you understand your legal rights before you download or stream content. If in doubt, please speak to the Citizens’ Advice Bureau.
3. Therefore, please make sure you understand what you will get as part of your order before you make the payment.
4. Please read these terms and all the information in the course details before placing an order. In you are not sure what to expect, please email thewellbeingrevolution@hotmail.com before placing an order. You will not be able to cancel once the order has been placed. 

1. We may cancel the Services after We have begun providing them due to an Event outside of Our control, or due to the non-availability of required personnel and/or required materials necessary for the provision of the Services.
2. Once We have begun providing the Services, We may cancel the Contract at any time and will give you at least 30 days written notice of such cancellation.  You will only be required to pay for Services that you have received.  Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums.

1. We always use reasonable endeavours to ensure that Our Services are trouble-free.  If, however, there is a problem with the Services please contact Us as soon as is reasonable possible via thewellbeingrevolution@hotmail.com.
2. We will use reasonable endeavours to remedy problems with the Services as quickly as is reasonably possible and practical. 

1. We provide Services for domestic and private use or purposes.  We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind.  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
2. Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control
2. If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
   1. We will inform you as soon as is reasonably possible;
   2. Our obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
   3. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;
   4. If the event outside of Our control continues for more than 30 days, We may cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and, in any event, no later than 14 calendar days after the date on which We inform you of the cancellation;
   5. If an event outside of Our control occurs and continues for more than 30 days and you wish to cancel the Contract as a result, you may do so in any way you wish. If you would prefer to contact Us directly to cancel, please use the following details:Email: thewellbeingrevolution@hotmail.com;

      In each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and, in any event, no later than 14 calendar days after the date on which you inform Us that you wish to cancel.

1. If you wish to contact Us with general questions or complaints, you may contact Us by email at thewellbeingrevolution@hotmail.com.
2. For matters relating to Our Services or your Order, please contact Us by email at thewellbeingrevolution@hotmail.com.
3. For matters relating to cancellations, please contact Us by email at thewellbeingrevolution@hotmail.com.

1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
2. If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:By email, addressed at thewellbeingrevolution@hotmail.com;

We will only use your personal information as set out in Our Privacy Policy and Cookie Policy.

1. We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
2. You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
3. The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
4. If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale.  The remainder of these Terms of Sale shall be valid and enforceable.
5. No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
6. We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.

1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of Scotland.
2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 21.1 above takes away or reduces your rights as a consumer to rely on those provisions.
3. If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency. 
4. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of Scotland.